Delivery Policy

Effective Date: June 25, 2026
Website: demo789.vicitemplate.com

At IdeaNest.shop, each product is custom-made, and we strive to ensure the timely and secure delivery of your personalized drip portrait merchandise. This Delivery Policy explains our estimated processing times, shipping procedures, delivery timelines, and other important information regarding your order.

1. Order Processing Time

All products are made to order and may involve custom artwork creation, printing, quality inspection, and packaging.

Our estimated processing times are:

• Artwork creation and design processing: 1–3 business days.
• Printing, quality inspection, and packaging: 3–7 business days.

Processing begins only after:

• Your payment has been successfully confirmed.
• We have received all required customization information, including photographs, text, product selections, and design instructions.

Incomplete, unclear, or missing customization details may delay the processing of your order.

Processing times are estimates and may be extended during holidays, high-demand periods, technical issues, or circumstances beyond our reasonable control.

2. Shipping and Estimated Delivery Time

Once your order has completed production and quality inspection, it will be dispatched through one of our trusted courier or logistics partners.

Our estimated delivery period is generally:

7–14 business days from the date of order confirmation.

Actual delivery times may vary depending on:

• Your delivery location.
• Product and production requirements.
• Courier availability and service levels.
• Local delivery conditions.
• Public holidays and peak-demand periods.
• Customs clearance for international shipments.
• Weather or other circumstances beyond our control.

Estimated delivery dates are provided for guidance only and are not guaranteed.

3. Shipping Charges

Any applicable shipping fees will be clearly displayed during checkout before you complete your purchase.

Shipping costs may depend on:

• The delivery destination.
• Product type, size, quantity, or weight.
• Selected shipping method.
• Courier or logistics charges.
• International shipping requirements.

We may occasionally offer free shipping, discounted shipping, or other promotional delivery offers. Applicable promotions will be shown on the website or automatically applied during checkout according to their terms.

4. Tracking Your Order

Once your order has been shipped, you will generally receive a shipping-confirmation email containing:

• Your tracking number.
• The name of the courier or logistics provider.
• A link or instructions for checking the shipment status.

Tracking information may take some time to become active after the package has been handed over to the courier.

If you have not received tracking information after the expected processing period, please check your email spam or junk folder before contacting us at order@ideanest.shop.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

IdeaNest.shop is not responsible for delivery problems caused by:

• An incorrect or incomplete address.
• Missing apartment, building, postal, or contact information.
• An outdated address.
• Incorrect recipient information.
• Address changes requested after the order has been shipped.

If you notice an address error, contact us immediately at order@ideanest.shop. We cannot guarantee that the address can be changed after production or shipping has begun.

If a package is returned because of incorrect or incomplete customer-provided information:

• The customer may be responsible for reshipping and handling costs.
• Additional production charges may apply if the original product cannot be reshipped.
• The order will not normally qualify for a refund.

Please verify all shipping details carefully before completing checkout.

6. Failed Delivery Attempts and Unclaimed Packages

Courier providers may make one or more delivery attempts or leave instructions for collection from a local facility.

Customers are responsible for monitoring tracking information and responding to courier notices.

Packages that are refused, unclaimed, or returned because the recipient was unavailable may be eligible for reshipment after the customer pays the applicable shipping, handling, customs, or reproduction charges.

Refunds will not normally be issued for orders returned because of unsuccessful delivery attempts, refusal, or failure to collect the package.

7. Delayed Deliveries

Although we work to deliver orders within the estimated period, delays may occur because of:

• Public holidays.
• Severe weather or natural events.
• Courier service disruptions.
• Customs inspections or clearance.
• High-demand or promotional periods.
• Transportation disruptions.
• Incorrect or incomplete delivery information.
• Events beyond our reasonable control.

If your order has not arrived within the estimated delivery period:

• Check the tracking information provided by email.
• Contact the courier directly where appropriate.
• Verify the delivery address used for the order.
• Contact us at order@ideanest.shop for further assistance.

We will make reasonable efforts to investigate the delay with the courier. However, IdeaNest.shop cannot guarantee a specific delivery date or be held responsible for delays caused by third parties or circumstances beyond our reasonable control.

8. Lost Shipments

If tracking information indicates that a package may be lost in transit, contact us at order@ideanest.shop.

Please provide:

• Your order number.
• Your tracking number.
• Your full delivery address.
• Any relevant correspondence with the courier.

We will work with the courier or logistics provider to investigate the shipment.

Any replacement or refund will depend on the outcome of the carrier’s investigation, the circumstances of the shipment, and our Return and Refund Policy.

9. Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location.
• Ask household members, neighbours, reception staff, or building management.
• Confirm that the shipping address on your order is correct.
• Contact the courier for proof or confirmation of delivery.

You should then contact us promptly at order@ideanest.shop.

IdeaNest.shop cannot guarantee a refund or replacement when the courier confirms that the package was correctly delivered to the address provided by the customer.

10. International Shipping

We may ship to selected international destinations. International shipping availability will be shown during checkout.

International orders may be subject to:

• Customs duties.
• Import taxes.
• Local handling charges.
• Brokerage fees.
• Customs inspections.
• Extended delivery periods.

These charges are determined by the destination country and are generally the responsibility of the customer unless otherwise stated during checkout.

IdeaNest.shop does not control customs authorities and is not responsible for delays, duties, taxes, fees, seizure, or rejection imposed by the destination country.

Customers are responsible for confirming that the products they order can legally be imported into their country.

11. Customs Duties and Import Charges

Customs duties, import taxes, and related fees are not normally included in the product or shipping price unless explicitly stated during checkout.

If the customer refuses to pay applicable customs or import charges and the package is returned:

• The original shipping charges may not be refundable.
• Return shipping, customs, and handling fees may be deducted from any eligible refund.
• Personalized product costs may not be refundable.

12. Damaged Packages or Products

If your package or product arrives visibly damaged, defective, or misprinted:

• Take clear photographs of the outer packaging, shipping label, inner packaging, and product.
• Keep all packaging materials until your claim has been reviewed.
• Contact us at order@ideanest.shop within 7 days of the recorded delivery date.
• Include your order number and a clear explanation of the issue.

We will review the claim according to our Return and Refund Policy.

Where the claim is approved, we may offer a replacement or refund depending on the nature of the issue and product availability.

13. Delivery Information and Communication

Customers are responsible for providing a valid email address and telephone number so that we and our delivery partners can provide order updates or request additional information.

IdeaNest.shop is not responsible for missed updates or delivery problems caused by:

• Incorrect contact information.
• Email filtering or spam settings.
• Failure to respond to courier communications.
• Failure to monitor tracking information.

14. Changes to This Delivery Policy

We may update or revise this Delivery Policy periodically to reflect changes in our shipping partners, services, delivery areas, business practices, or legal requirements.

Any changes will be published on this page with an updated effective date.

15. Contact Information

For delivery-related questions or assistance, please contact us:

Order status, shipping, and tracking: order@ideanest.shop

General customer support: support@ideanest.shop

General inquiries: contact@ideanest.shop